Claims Support
A claim against your professional practice is stressful. Our dedicated claims team takes the burden from you, managing every step with precision and tenacity.
The Claims Process
Call Us Immediately
The moment you receive a claim, a complaint, or become aware of a circumstance that could lead to a claim — call your Leo Broking account handler. Early notification is critical. Many policies contain strict notification conditions, and failing to notify promptly can jeopardise your cover.
Do not respond to the claimant, admit liability, or attempt to negotiate — let us manage the process.
We Prepare the Notification
We gather the facts, review your policy terms, and prepare a comprehensive claim notification to your insurers. Our notification documents are thorough — because a well-prepared submission sets the tone for the entire claims process and maximises the chance of a favourable outcome.
Insurers Acknowledge & Appoint
Your insurers review the notification and acknowledge cover (or raise any reservations, which we challenge on your behalf). They then appoint specialist solicitors to handle your defence. We ensure the appointed solicitors are appropriate for the nature and complexity of the claim.
We Manage the Defence
Throughout the claims process, your Leo Broking claims handler sits between you, the solicitors, and the insurers — ensuring your interests remain the priority. We review legal strategy, push back on insurer attempts to settle prematurely, and keep you informed at every stage.
Resolution & Closure
The claim reaches resolution — whether through a successful defence, a negotiated settlement, or a court judgment. We ensure the outcome is properly documented, advise on future risk mitigation, and update your insurance programme if the claim reveals coverage gaps.
When a Claim Arises
The first hours after becoming aware of a potential claim are critical. What you do — and what you don't do — can significantly impact the outcome.
- Do not admit fault or liability to the claimant
- Do not attempt to negotiate or settle without insurer consent
- Preserve all relevant documents, emails, and files
- Record the date you first became aware of the issue
- Note the identity of the claimant and the nature of the allegation
- Call your Leo Broking account handler before doing anything else
Need to Report a Claim?
Our claims line is available during business hours. Call us immediately.
020 3589 0559Or email [email protected]
We Stand Beside You
A professional indemnity claim is one of the most stressful experiences a professional can face. It threatens your reputation, your livelihood, and your confidence. We understand this — because we have supported thousands of professionals through exactly this situation.
Our claims team doesn't just manage paperwork. We advocate, we challenge, we push back when insurers are unreasonable, and we keep you informed every step of the way. You are never left wondering what is happening with your claim.
Contact Our Claims Team